At Cutethivgs, we believe in the joy of creating nurturing environments for you, and we want you to feel just as delighted with your purchase as we are in crafting our beautiful creation. Our refund and return policy is designed to ensure that your experience is as smooth and satisfying as possible.
RETURNS
We understand that sometimes things don’t go as planned. That’s why we offer a 14-day return policy. If you find yourself needing to return an item, you have 14 days from the moment you receive it to initiate the return process. To qualify for a return, your item must be in its original condition—unworn, unused, with tags, and in its original packaging. We want to make sure that every piece of art we create continues to inspire love and faith in its new home!
To start a return, simply reach out to us at Hello@cutethivgs.com. We’ll guide you through the process and provide you with the necessary instructions. Please note that return shipping fees are the responsibility of the buyer, as we want to keep our prices as low as possible for everyone.
EXCHANGE
In the rare event that your item arrives damaged or defective, we encourage you to inspect your order upon receipt. If there are any issues, please contact us immediately so we can make it right. Your satisfaction is our top priority, and we want to ensure that every piece of art brings joy to your space.
FINAL SALE
There are certain items that we cannot accept for return, such as custom products, and personal care items. If you have any questions about whether your item is returnable, don’t hesitate to reach out. We’re here to help!
For those who wish to exchange an item, the fastest way to get what you want is to return the original item and place a new order. This way, you can ensure that you receive exactly what you desire without delay.
For our customers in the European Union, we honor the 14-day cooling-off period, allowing you to cancel or return your order for any reason. Just remember to keep your item in its original condition, and we’ll be happy to assist you.
REFUND
Once we receive and inspect your return, we’ll notify you about the approval status of your refund. If approved, you’ll receive your money back in your account, we ask that you be patient, as it may take additional time for your bank or credit card company to process the refund.
Thank you for choosing Cutethivgs! We’re committed to making your experience delightful and ensuring that our canvas art continues to inspire and uplift your family’s space, we’ll notify you of the approval status